Hey, I’m Sam

Endpoint automation& service delivery.

I build the connective tissue between ITSM, identity, MDM, and cloud tools—turning manual support work into reliable operating systems.

MiamiITSMMDMIdentityAutomation

Based in

Miami, Florida

Operational systems I’ve built

A focused look at the systems, automations, and infrastructure work behind cleaner operations.

ITSM AI
Service desk

Cost avoidance

$3.48k

annual spend kept out of the stack

1Ticket intakeemployee request
2AI triageclassify + draft
3MCP actionFreshservice update
4Resolved pathdeflect or escalate
SKU avoidedHelp desk AI stayed in-house

AI-assisted ITSM integration without vendor lock-in.

Custom OpenAPI schema and MCP server that brought AI help into the service desk while avoiding another vendor SKU.

MDM Map
Endpoint fleet

Fleet coverage

223

devices tied to owners and state

FleetSourceOwnerState
macOSMerakiowner setready
WindowsIntunestate setqueue
SharedJumpCloudrouteverify
Fleet mappedInventory became migration paths

Device migration tracker for a mixed endpoint fleet.

Meraki API and Apps Script workflow inventorying devices and coordinating Windows and macOS migration paths.

Zero Touch
Onboarding

Provisioning time

4h → 15m

manual setup compressed into a handoff chain

Repeatable onboarding lane

One checked path from access request to ready workspace.

ManualRepeatable
  1. 1Identity
  2. 2Device
  3. 3Apps
  4. 4Tracker
Time reducedDay-one setup without ticket pileup

Provisioning across six-plus enterprise platforms.

Onboarding automation spanning identity, device management, productivity suites, creative tools, and work tracking.

CI/CD
Packaging

Packaging output

18+

apps moved through one release lane

Build

pass

Wrap

pass

Upload

pass

Release

ship
Repeatable releasesEndpoint changes shipped cleanly

Win32 app packaging pipeline for Intune.

GitHub Actions pipeline for repeatable application packaging so endpoint changes ship in minutes instead of hours.

View all systems

Let’s connect

Have a project, role, or operations problem worth untangling? Send a note and I’ll follow up from Miami.

Availability

Operations systems, endpoint, IAM, and automation work.

Miami
Problem framed
Systems mapped
Follow-up clear
Email[email protected]LinkedInWork history

2026 © Samuel Beguiristain

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