Selected systems

Proof-backed IToperations work.

Automation, endpoint, identity, and service-delivery systems framed by the business problem, the build, and the measurable result.

Cost avoided

$3.48k

annual service-desk SKU avoided

Budget delta

Fleet mapped

223

devices tied to owners and migration state

Inventory ledger

Setup compressed

4h → 15m

provisioning cycle shortened

Runbook path

Filter

6 systems

ITSM AI

Service desk

Cost avoidance

$3.48k

annual spend kept out of the stack

1Ticket intakeemployee request

2AI triageclassify + draft

3MCP actionFreshservice update

4Resolved pathdeflect or escalate

Stack

Freshservice · OpenAPI · MCP

SKU avoidedHelp desk AI stayed in-house

AI-assisted ITSM integration without vendor lock-in.

Custom OpenAPI schema and MCP server that brought AI help into the service desk while avoiding another vendor SKU.

Impact

Kept a paid help-desk AI SKU out of the stack.

Problem: AI help required another service-desk SKU.
Built: Modeled Freshservice actions with OpenAPI and an MCP server.
Impact: Kept a paid help-desk AI SKU out of the stack.

ITSMOpenAPIAutomation

MDM Map

Endpoint fleet

Fleet coverage

223

devices tied to owners and state

FleetSourceOwnerState

macOSMerakiowner setready

WindowsIntunestate setqueue

SharedJumpCloudrouteverify

Fleet mappedInventory became migration paths

Device migration tracker for a mixed endpoint fleet.

Meraki API and Apps Script workflow inventorying devices and coordinating Windows and macOS migration paths.

Impact

Created accountable migration paths across the fleet.

Problem: Device ownership and migration state were split across tools.
Built: Joined endpoint signals into one migration tracker.
Impact: Created accountable migration paths across the fleet.

MDMInventoryLifecycle

Zero Touch

Onboarding

Provisioning time

4h → 15m

manual setup compressed into a handoff chain

Repeatable onboarding lane

One checked path from access request to ready workspace.

ManualRepeatable

1Identity
2Device
3Apps
4Tracker

Time reducedDay-one setup without ticket pileup

Provisioning across six-plus enterprise platforms.

Onboarding automation spanning identity, device management, productivity suites, creative tools, and work tracking.

Impact

Turned day-one setup into a short, repeatable path.

Problem: Day-one setup required manual hops across six-plus systems.
Built: Connected identity, device, SaaS, and tracking handoffs.
Impact: Turned day-one setup into a short, repeatable path.

OnboardingIdentitySaaS Ops

CI/CD

Packaging

Packaging output

18+

apps moved through one release lane

Build

pass

Wrap

pass

Upload

pass

Release

ship

Repeatable releasesEndpoint changes shipped cleanly

Win32 app packaging pipeline for Intune.

GitHub Actions pipeline for repeatable application packaging so endpoint changes ship in minutes instead of hours.

Impact

Standardized package delivery for recurring endpoint changes.

Problem: Win32 app packaging was repetitive and easy to drift.
Built: Automated wrap, upload, and release checks in GitHub Actions.
Impact: Standardized package delivery for recurring endpoint changes.

CI/CDPackagingWindows

IAM

Identity

Lifecycle coverage

J/M/L

joiner, mover, and leaver flows covered

Joiner

access + apps

guarded

Mover

groups + roles

review

Leaver

disable + audit

closed

JML guardedSafer account-change paths

Identity lifecycle automation with clear guardrails.

Okta Workflows and SCIM/SAML provisioning patterns that make account creation, changes, and exits less fragile.

Impact

Made account changes safer, faster, and easier to audit.

Problem: Lifecycle changes lived in scattered admin consoles.
Built: Added Okta workflow guardrails around SCIM/SAML paths.
Impact: Made account changes safer, faster, and easier to audit.

IAMSSOCompliance

Tooling

Internal tools

Utility coverage

5 lanes

small tools across the recurring seams

$ python audit.py --owner endpoint

$ ts-node sync tickets --dry-run

$ pwsh package.ps1 -Target Intune

PythonTSBashApps Script

Platform gaps closedScripts where SaaS stops short

Small tools that remove recurring support friction.

Python, TypeScript, Bash, PowerShell, and Apps Script utilities for the repetitive seams that slow IT teams down.

Impact

Reduced repeated manual work without overbuilding a platform.

Problem: Support teams lost time to recurring platform seams.
Built: Wrote small utilities where SaaS workflows stopped short.
Impact: Reduced repeated manual work without overbuilding a platform.

ScriptingAPIsDocs

Let’s connect

Have a project, role, or operations problem worth untangling? Send a note and I’ll follow up from Miami.

See systems

Availability

Operations systems, endpoint, IAM, and automation work.

Miami

Problem framed

Systems mapped

Follow-up clear

Email[email protected]LinkedInWork history

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